Quick answers to the questions we get asked most. Tap a question to see the answer.
As soon as your order ships, we email you a tracking number. Tracking links usually go live within 24 hours of dispatch.
It can take 24–48 hours after the first carrier scan for updates to appear. That's normal and doesn't mean your parcel isn't moving.
You can check your order anytime on our Track Your Order page.
Most orders are dispatched within 1–3 business days. We don't ship on weekends or public holidays, and busy periods can add a little time.
Your estimated delivery date is shown on the product page. Delivery times depend on your location and the carrier, so they're estimates rather than guarantees.
Shipping is free on our 2 pack and Buy 3 Get 2 Free bundles. For other orders, the shipping cost is shown at checkout before you pay.
Email help@trykerablend.com as soon as possible with your order number and the correct address. We'll update it if your order hasn't shipped yet. Once it's on its way, we can't change it.
Yes, as long as it hasn't shipped yet. Email us with your order number. If it's already on its way, our 90-day guarantee and free returns cover you instead.
Sorry about that. Email us within 7 days of delivery with your order number and photos of the item and the packaging (inside and out), or a note of what's missing. We'll replace it or make it right.
Still missing? Email us and we'll open an investigation with the carrier. Even if the carrier has proof of delivery, our Parcel Protection gives you a one-time replacement.
You're covered by our Lost Package Protection. Email us with your order number, and once the carrier confirms it's lost, we'll send a replacement at no extra cost.
For international orders, your local customs office may charge duties or taxes. These aren't included in our prices or shipping and are paid by the customer.
Yes, wherever the carrier delivers to P.O. Boxes in your area.
Your first order ships straight away. After that, a new order is sent automatically on your schedule, at your subscriber price, until you pause or cancel. There's no lock-in.
An unexpected charge from Kerablend is most likely a Subscribe & Save order. Subscribe & Save is our subscription service, and sometimes it's selected by accident at checkout.
If you didn't mean to subscribe, no worries. Here's how we can fix it:
Yes. We email you about 4 days before every renewal with the date, the amount, and a link to skip, pause or cancel. If you're happy to continue, you don't need to do anything.
Go to cancel.trykerablend.com, enter the email address you ordered with, and follow the on-screen steps to log in.
Can't get in? Make sure it's the same email you used for your order, or email us and we'll help.
Click Manage Subscription in any of our subscription emails, or log in at cancel.trykerablend.com. From there you can:
Or just reply to any email from us and our team will do it for you.
Yes, you can. Log in at cancel.trykerablend.com and update it before your next order date. Our team can also do it for you. Just reply to any email from us.
Your free gifts come with your first order. Renewal orders include your Kerablend only, at your subscriber price.
Cancel in one step in your account at cancel.trykerablend.com, or through Manage Subscription in any of our emails. Prefer not to? Reply to any email from us and we'll cancel it for you.
To avoid your next charge, cancel before the date shown in your reminder email.
Just need a change? You don't have to cancel:
Log in at cancel.trykerablend.com. If your subscription shows as canceled, you're all set and won't be charged again. Not sure? Email us and we'll check for you.
Sorry about that. Email us at help@trykerablend.com and we'll look into it straight away. If the order is still within our 48-hour hold, we'll stop it and refund you in full.
If it has already shipped, you're covered by our 90-day guarantee, with a free return label.
No stress. We hold every renewal for 48 hours before it ships, so if you contact us in that time we'll cancel it and refund you in full.
If it has already shipped, you're still covered by our 90-day guarantee, with a free return label.
We'll retry the payment automatically and email you a link to update your card. You can also update it anytime in your account at cancel.trykerablend.com.
Yes. Log in at cancel.trykerablend.com and reactivate it, or email us and we'll restart it for you.
Try Kerablend for up to 90 days. If you're not happy, contact us, send it back with our free return label, and get 100% of your money back.
Email help@trykerablend.com with your order number and a quick note on what went wrong. We'll send you a free return label.
Once your return arrives and has been processed, we refund your original payment method.
Items marked Clearance or Final Sale can't be returned, refunded or exchanged.
On the product page, tap Not sure? Match your shade from a photo. Upload a photo and it suggests the shade for you.
Every order includes one free shade exchange. Email us within 30 days of delivery with your order number, and we'll send the right shade. The product is free; you only cover the shipping.
Yes. There are 9 shades: Black, Dark Brown, Medium Brown, Light Brown, Blonde, Medium Blonde, Light Blonde, Gray and White.
No. Kerablend blends with your natural hair color for a matte, natural-looking finish, and it's designed to be undetectable, even up close.
Up to 48 hours. Once applied, it's sweat-proof, rain-proof and transfer-resistant, and it stays in place until you wash it out with shampoo.
Yes. Once applied, Kerablend bonds to hair and scalp, so it holds up to workouts, rainy days and hot weather.
No. After it sets (usually within a minute or two), it's transfer-resistant, so it won't leave marks on your pillow, hat or hands.
Regular shampoo removes it completely. No special cleanser needed.
Each 4g tub lasts about 1–4 weeks, depending on how much you use:
Yes. It's designed to bond to skin as well as hair. For the most natural result, apply lightly and build up gradually, blending into the hair around it.
No. It's a wash-off cosmetic that doesn't affect hair growth or shedding when you remove it with shampoo, and it doesn't clog follicles.
Yes. It's a topical cosmetic that won't interfere with treatments like finasteride or dutasteride, and many customers use it alongside them.
Kerablend is made with minerals, including mica (clings to hair and scalp), silica (absorbs oil for a matte finish), magnesium stearate (repels water and sweat) and iron oxides (natural color). The full ingredient list is on the product page.
Yes. It's unisex, and many women use it to fill in thinning areas, part lines and sparse spots. See results from women using Kerablend.
Yes. It's made from cosmetic-grade minerals, free from ammonia, peroxide and harsh dyes. As with any cosmetic, do a quick patch test first: apply a little to your jawline or behind your ear and wait 24 hours.
Our team replies within a few hours.
Email help@trykerablend.com Include your order number so we can help faster.